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Getting Help with
WebCT |
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Spy-ware Ad-Ware Problems |
Common Problems |
Customer Support
Usernames & Passwords |
Maintenance Schedule |
Help Desk
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How an online course works! |
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If you are seeking information on how to use
features in your WebCT course, use the following
access for one-on-one instructions. If you are
new to online learning, this is a good place to
start; click below:
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How to protect your computer from Spyware and
Adware? |
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By
Jerry
HoneyCutt
As if spam, viruses, and worms aren't bad
enough. Adware and spyware are here to sap the
remaining life out of your productivity and
privacy. Cookies are harmless in comparison!
Adware is software that
displays........
Read more. |
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Common
Technical Problems
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The following links offer solutions to some of
the most common problems encountered by online
students:
Logging In Errors
I am
having problems logging in to WebCT
and get a strange error
message or go to another site (Spyware
Problems).
Also check the
below (these are rated in the order of
likelyhood):
1. Be sure you are using
a supported browser.
2. Delete cookies or make sure that they are
enabled.
3. Check your computer's date and time: Double
click on the time posted in
the lower right corner of your PC. Make sure the date,
time, and Time
Zone (likely GMT-05:00 Eastern Time) are correct on
that Date and Time
page. Then try to log in again.
4. Disable any "Accelerators" you might be using
in conjunction with your ISP.
This would include EarthLink Accelerator, BellSouth
Accelerator
Technology, as well as any personal "Internet
accelerators" you may have
(downloaded and) installed. Contact your ISP or the
download site for
information on how to do this.
5. Check for, then uninstall or temporarily
disable spyware, adware, parasites
and other deceptive software.
6. Disable any personal Firewalls (such as Zone
Alarm) and pop-up blockers
(AOL, EarthLink, Norton) during your Vista session.
7. Uninstall any 3rd party Toolbars/Serach Bars
(like Google, Alexa, yahoo,
HotBar, WebSearch, WebFunProducts, etc).
8. Make sure that you are not working behind a
proxy server.
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Customer Support
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PTC
provides the following support to WebCT
users:
WebCT Help
Link
Wherever you are in the
program, the WebCT Help Button at the top of the
page in WebCT will provide instructions on what
to do to use the tool or page. You can also use
the "Test Drive" above for more complete
information.
Online Web Help
Desk
The fastest way to report problems is to
enter an
Online
Help Desk Trouble Ticket. Your problem will
be forwarded directly to a PTC technical support
person who will respond by e-mail or phone as
soon as possible. This service is constantly
monitored. It allows you to receive an email
follow-up or to track the request
online.
To submit a trouble
ticket:
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Click on "Create a Ticket"
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Enter your name, e-mail address
and phone number.
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If you are a student, enter your
Social Security number in the "Office" space.
If you are a faculty or staff member, enter your
office room number in the "Office" space.
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Do not be concerned about any
information other than a brief and complete
description of your problem.
Distance Learning Phone Trouble
Line -- (864) 941-8627
The Trouble
Line is staffed Monday through Thursday
from 8:00 a.m. to 9:00 p.m. and Fridays
from 8:00 a.m. to 2:00 p.m. If you get
voicemail, it is probably because we are on
the line with another student. Please leave a
message and phone number, and a technician will
call right back. On Friday afternoons and
weekends, please leave a message including your
phone number, best time to call and nature of
your problem. We will return your call as soon
as possible. This phone is staffed many
weekends from technical staff homes to serve
your immediate needs.
Online Help Desk Knowledge
Base
Get immediate solutions
to commonly reported problems by visiting the
Knowledge Base section of our Online Help Desk.
You may find that your problem has been solved
previously for another user.
Ask Dr C Online
Help
This resource is provided
by the creators of the WebCT system. Visit
this site for answers to many of your questions
about using the system.
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Usernames &
Passwords |
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Student accounts are activated on or
after the first day of class. Use the following password
information to access your online courses at
that time:
| USERNAME: |
Social Security Number (no
dashes) |
| PASSWORD: |
6-digit birth date in
YYMMDD order
Example: June 1, 1980 =
800601 |
On entering your course for the
first time, complete any required assignments
and send an introductory "hello" message to your
instructor using WebCT Mail located under the
Communications icon.
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Maintenance
Schedule |
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As with any system, WebCT
sometimes requires upgrades, repairs and
backups. The WebCT link on the
home page for
distance learning will always show the
status of the WebCT server. The system is almost
never down during a term.
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How Do I? |
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What is WebCTI? |
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PTC students and faculty use the WebCT Course
Management System to conduct online coursework.
The system facilitates a faculty-guided,
interactive course environment for learning.
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