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2. Check our
FAQ section.
Chances are
your problem has already been encountered and
solved
by a previous
user. This way is easy and a lot quicker than
opening a trouble ticket.
Online Help Desk
Get immediate solutions to commonly reported
problems by visiting the Knowledge Base section of
our Online Help Desk.
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3. Submit a trouble
ticket.
Online Help Desk
Trouble Ticket
Your
problem will be forwarded directly to a PTC
technical support person who will respond by
e-mail or phone as soon as possible. This service
is constantly monitored. It allows you to receive
an email follow-up or to track the request
online.
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4. Call the
Help Desk.
We
will return your call as soon as possible.
Distance Learning Phone
Trouble Line -- (864) 941-8627
The
Trouble Line is staffed Monday through Thursday
from 8:00 a.m. to 9:00 p.m. and Fridays from 8:00
a.m. to 2:00 p.m.
If you get voicemail, it is probably because
we are on the line with another student. Please
leave a message and phone number, and a technician
will call right back.
On Friday afternoons and weekends, please leave a
message including your phone number, best time to
call and nature of your problem.
This phone is staffed many weekends from technical
staff homes to serve your immediate needs.
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5. WebCT
Online Learning
Student Orientation Guide
