Distance
Learning Trouble Line -- (864)
941-8627
The Trouble Line is staffed Monday through
Thursday from 8:00 a.m. to 9:00 p.m.
and Fridays from 8:00 a.m. to 2:00 p.m. If
you get voicemail, it is probably because we
are on the line with another student. Please
leave a message and phone number, and a
technician will call right back. On Friday
afternoons and weekends, please leave a
message including your phone number, best
time to call and nature of your problem. We
will return your call as soon as possible.
Online
Help Desk
Another
way to report problems is to enter a trouble
ticket at our Online Help Desk. Your problem
will be sent directly to a PTC technical
support person.
To submit a trouble ticket:
-
Click
on "Create a Ticket."
-
Enter
your name, e-mail address, phone number.
-
If you are a student,
please enter your Social Security Number
in the "Office"
space. If you are a faculty or
staff member, please enter your office
room number in the "Office"
space.
-
Do
not be concerned about any information
other than a brief and complete
description of your problem.
Someone
will respond by email or phone as soon as
possible. This service is monitored
24/7 and allows you to receive an email
follow-up or to track the request online.
You may also search this database for
problems that may have already been
addressed by technical support.
Help Guide
Immediate solutions to some commonly
reported problems.
