Customer Service and Support Certificate

The Customer Service and Support Certificate prepares students to pursue entry-level customer service positions. Students learn to use basic computer applications and office technology skills which will help them assist their supervisors. They will also learn additional skills that will allow them to help customers by providing accurate and useful information in an appropriate manner.

Required Courses

REQUIRED COURSE INFORMATION  
Courses Credit Hours
AOT 105 Keyboarding 3.0
AOT 133 Professional Development 3.0
AOT 161 Records Management 3.0
AOT 165 Information Processing Software 3.0
AOT 180 Customer Service 3.0
CPT 101 Introduction to Computers 3.0
CPT 274 Advanced Microcomputer Spreadsheets 3.0
CWE 101 Cooperative Work Experience Preparation 1.0
CWE 112 Cooperative Work Experience I 2.0
     
Subtotal   24.0
Total Credit Hours 24.0
   

 

Program Student Learning Outcomes

Purpose

The Customer Service and Support Certificate prepares students to pursue entry-level customer service positions. Students learn to use basic computer applications and office communication skills, which will help them assist their supervisors.  They also will learn additional skills that will allow them to help customers by providing accurate and useful information in an appropriate, timely manner.

Student Learning Outcomes

  • Demonstrate independent application of computer software in the business environment.
  • Perform contemporary office processes and procedures accurately and independently.
  • Find and provide accurate and useful information to customers in an appropriate manner.
  • Demonstrate business behavior and communication compatible with effective and efficient customer service techniques.
Advisement Information

Program Notes

This program can be completed on a part-time or full-time basis. Many classes are available online, and students can start any semester.

Developmental classes should be taken first. AOT 105 may be taken with developmental coursework. 

Students should have a computer or access to one. Keyboarding and computer literacy are strongly recommended.

College policy states that computer coursework is valid for eight years.

Notes About Individual Classes

RDG 100 or appropriate placement test score in Reading is a prerequisite for all ACC, AOT, BUS, CPT, CWE, IST, and MGT courses.

AOT 105 should be taken during the first semester. An exemption test is available for students with very strong keyboarding skills.  Contact Angel Alexander for more information on the exemption test.

Graduation Plans

2018-2019, 2019-2020, 2020-2021 Semester-by-Semester Graduation Plans

Customer Service and Support Certificate (CSS6) - Fall Start
Customer Service and Support Certificate (CSS6) - Spring Start
Customer Service and Support Certificate (CSS6) - Summer Start

Contacts

You can find the name of your assigned academic advisor by reviewing Degree Works or your Class Schedule.  To learn more about advising visit the Advising webpage.

Contact Menka Brown for more information about this program.

Please email advising@ptc.edu if this advising guide needs corrections or updates.

Advisement Information updated/reviewed 4/2020