COVID-19 FAQ

This page is designed to answer common questions shared by students that relate to changes made to college operations related to COVID-19. Note: we have created a separate FAQ for faculty and staff.

On this page: 

Who do I contact if I have questions?

If you have a question that is not addressed below, please reach out to our offices for assistance. Students should reach out directly to their faculty members for class-specific questions. Use the Employee Directory to find specific faculty, employees or office numbers and email addresses.

Student Services:

Academic Contacts: 

Students, if you can't connect with your instructor, try one of these contacts:

If you are not sure who to contact, call 864-941-8324 and we will help you find the appropriate person.

General Questions

Are classes canceled?

No. All PTC classes will be offered online through the end of the Spring semester.

Students will receive regular communication from their instructors with detailed information regarding virtual class sessions and online coursework.  

Will Summer Classes Start on Schedule?

Summer classes will begin as scheduled, on May 13. Currently, all PTC summer courses are being set up to operate primarily online. Those that require lab or clinical experience will be offered on a hybrid basis, with students brought on to campus, or sent to clinical sites, for hands-on training when it is safe for them to do so.

Is the college open to the public?

No. No students or members of the public will be allowed in the buildings until further notice.  We are going to make every effort to maintain continuity of critical services like instruction, registration, and advising. We will be available to assist you by phone, email and other channels during this time.

Will we still have Spring Break?

Yes. Spring Break will proceed according to the scheduled dates.

Can I still register for classes? What about the fee?

Yes, you can register for classes. Due to the circumstances, PTC will also be waiving the $25 registration fee for Summer classes after VIP Registration is over.

How will the college communicate with students online?

We will be working hard to keep students, faculty, staff and the community informed via the website and social media. We are also committed to providing a high level of instruction and customer service throughout this difficult time.

What should I do if I don’t have internet access at home for online classes?

Please work closely with your instructor for recommendations and/or accommodations for assignments.

  • WCTEL has created  23 free WiFi Hotspots  (see below) throughout our  5 counties service area. https://www.wctel.com/wifi-hotspots/   They are also are providing free internet, with free installation for students that do not have any internet in the home.  For WCTEL customers w/students that do have WCTEL internet, they are providing them with free speed upgrades for distance learning.  https://www.wctel.com/free-internet/  For any individual that has our service and now must work from home, we are also providing them free speed upgrades.
  • Some internet providers are offering free access during this time. 
    • Spectrum WiFi- 1-844-488-8395 is providing 60 days of free wifi.
    • Comporium WiFi- 1-888-403-2667 or www.comporium.com is providing 60 days of free WiFi.
  • Several Companies are offering WiFi hopspots:
  • Comcast/Xfinity - WiFi hotspots available to anyone who needs them for free. You can find locations here. Low-income families who live in a Comcast service area can sign-up for Internet Essentials. New customers will receive 60 days of complimentary Internet Essentials service.
  • You may be able to access WiFi from the parking lot of your local library or fast food restaurant that typically offers free WiFi.
  • Remaining in your car will help maintain social distancing guidelines. 
  • Some cellular phone companies are offering assistance during this time. Please contact your carrier for more information.
I don’t know how to get around in D2L. Where can I get help?

There are Quick Guides and videos available on the main page when you first log into D2L. If you still need help, you can call the PTC Help Desk at (864) 941-8627 for assistance. They will put you in contact with someone who can help guide you.

How will the college provide updates to faculty, staff and students if there are changes?

We will be working hard to keep students, faculty, staff and the community informed via the website and social media. We are also committed to providing a high level of instruction and customer service throughout this difficult time. 

How will faculty members set up one-on-one appointments with students?

Students will receive direct communication from their instructors with detailed information regarding virtual class sessions and online coursework. Faculty will maintain virtual office hours to share with students, and communicate with increased frequency. We understand that students impacted by these changes did not sign up for online courses and we will be providing an increased level of support.

Can faculty and staff members bring their children to work?

No. The college will not be allowing children on campus during this time. 

As a faculty or staff member, will I still get paid the same during the modified schedule?

Full-time faculty and staff will be paid on a normal schedule. Adjunct and part-time employees will be paid on a normal schedule through the end of April, and will be notified of changes as information becomes available. 

Have any students, faculty, or staff tested positive for or been exposed to the virus?

Please visit the SC DHEC website for official information on this topic.

Is the college still holding regularly scheduled events during the modified schedule?

All college-sponsored events are canceled through the end of April and all college-related travel is canceled through the end of April. 

Will the library be open so that students can utilize this resource for coursework?

The library is closed until further notice.  While the physical library is closed, we continue to offer a wide range of resources and services.  Students may use "Ask a Librarian" chat where you can ask your questions in real time from 9 am-5 pm each weekday. If you need an answer "after hours," your message will be answered first thing the next morning. Also, you may call the library or send an email to librarian@ptc.edu. We are checking email and phone messages throughout the day and will get back in touch very quickly. 

How will this affect my GI Bill benefits?

VA Education Service will issue guidance on the impact of students attending school on Thursday, March 26. PTC Veteran Services will distribute guidance to students following this announcement.

Is the bookstore open?

The bookstore will be closed to the public until further notice, but the online store is open, and they are now offering Free shipping! www.ptc.bncollege.com

Will graduation still be held in May?

PTC will not be holding our Spring 2020 ceremonies on May 7, 2020. We know that participating in graduation is an important event for students, so we are working through an alternate plan to ensure that graduates get the opportunity to receive public recognition for their achievements, and to participate in a graduation ceremony at a later date. Details will be shared as they become available.   

What does this mean for TEAS and NLN testing?

The April 9th TEAS test has been postponed and more information will be provided at a later date. The NLN test scheduled for April 15th has also been cancelled. PTC is working hard on a solution for both assessments. Students who need to take the test will be contacted as soon as information about alternatives is available. Please know that we understand students are anxious about this issue, and we appreciate your patience as we work through alternatives.

What about health care program-ready applications? When are they due?

Fall Health Care program-ready applications are due May 31st. Summer Transition Nursing applications are still due April 16th because of the summer start date.

Admissions Information

How can I reach the Admissions Office?
The Office of Admissions will remain accessible by phone (864-941-8369) and email (admissions.a@ptc.edu) during our regular business hours of Monday to Thursday from 8am-5pm and Friday from 8am-4pm. Virtual appointments are available by appointment only and may be scheduled by emailing us at admissions.a@ptc.edu or by calling 864-941-8369.
How do I send documents, such as, transcripts, copy of my high school/GED diploma, or scores, etc?
The Office of Admissions will remain accessible by phone (864-941-8369) and email (admissions.a@ptc.edu) during our regular business hours of Monday to Thursday from 8am-5pm and Friday from 8am-4pm. Virtual appointments are available by appointment only and may be scheduled by emailing us at admissions.a@ptc.edu or by calling 864-941-8369.
How do I find out my next enrollment step?
You can contact the Admissions Office by calling 864-941-8369 or email admissions.a@ptc.edu. You can find enrollment steps at https://www.ptc.edu/admissions.
How do I take the placement test?
Currently, we do not have a remote capability, but are working diligently on the best option for you.
Are we still accepting applications for summer or fall classes?
Yes, go to www.ptc.edu/apply.

Advising & Registration Information

How do I get my registration code?

For summer, only new students will need a registration code. Contact an Admissions Counselor for assistance at admissions.a@ptc.edu. Current students will not be required to have a code, but are encouraged to reach out to an advisor by emailing advising@ptc.edu.

How can I get advised for summer and/or fall term?

New students should schedule an appointment with an Admissions Counselor by calling 864-941-8700 or sending an email to admissions.a@ptc.edu. Current students will be assisted by advising staff during this time. Faculty will not be advising so they can focus on providing the best instructional quality to all students. To schedule an appointment, please email advising@ptc.edu or call 864-941-8388. CARE Plan advisors are available to assist current pre-program health care students. To schedule an appointment, please email careplanningcenter@ptc.edu or call 864-941-8651.

Can I take classes as a transient student to transfer back to my home institution?

Yes. Transient students are welcome to enroll for Summer 2020 by following our transient admissions process found here: www.ptc.edu/transient

I am getting a registration error. How can I get assistance?

Please share your registration error by emailing your information including your student ID number (or Pnumber), email, and phone number to advising@ptc.edu (all majors except health care) or careplanningcenter@ptc.edu (health care majors). An advisor will assess the error and contact you.

Can I register for classes while on Academic Probation?

Some students on Academic Probation will be allowed to register once they have met with an Academic Probation Counselor. If you are currently enrolled for the Spring 2020 semester, you will be able to meet with this counselor once your final grades have been submitted. If you are not currently enrolled, please call 864-941-8356 or 864-941-8388 or send an email to advising@ptc.edu to connect with a counselor.

How do I change my major?

You can work with your advisor to complete the Change of Major form. Please call 864-941-8356 or 864-941-8388 or send an email to advising@ptc.edu to connect with an advisor.

Payment Information

How can I pay my account balance online or set up a payment plan?
Please login to your student Pathway account, click on ‘Financial Aid & Tuition’. Under the Business Office section there are several links to assist you. We are regularly checking emails and will respond to all questions sent to businessoffice@ptc.edu. You may also call the Business Office at (864) 941-8322. Please leave a message and someone will return your call as soon as possible.

Financial Aid Information

Is the financial aid office open to help me?

The Office of Financial Aid will remain accessible by phone (864-941-8365) and email (financialaid@ptc.edu) during our regular business hours of Monday to Thursday from 8am-5pm and Friday from 8am-4pm.  Video and face-to-face appointments are available by appointment only and may be scheduled by emailing us at financialaid@ptc.edu.

What if I do not want to continue my coursework online and I decide to withdraw from PTC?

Unfortunately, The U.S. Department of Education does not have the authority to change the compliance requirements related to withdrawals. If you formally withdraw or stop attending your online courses (unofficial withdrawal), the Office of Financial Aid is required to process a withdrawal calculation. This calculation will determine what portion of your financial aid you are entitled to keep and which portion needs to be returned. If you are thinking about withdrawing from the spring semester we recommend making an appointment by emailing financialaid@ptc.edu to discuss the financial implications.

How can I submit required financial aid documents?

Financial Aid documents should, for the most part, be submitted electronically through Pathway.  Forms are available for electronic signature.  All other documentation can be submitted through the secure upload form.  Additionally, documents can be submitted via fax (864-941-8599) or by mail:
 

620 N. Emerald Road
PO Box 1467
Greenwood, SC 29646

Can I continue Work-Study?  If not, what are my options?

Yes, as long your position has work to perform, may continue to work.  Please contact your FWS supervisor to determine if you should report to work.  If your office is closed and you cannot report to work, you will be paid your regular scheduled hours.

Will the payment and processing of financial aid continue?

All aspects and functions of the Financial Aid Office will remain intact.

What if I fail SAP due to the impact of COVID-19?

Unfortunately, there no accommodations allowed by the Department of Education that would provide relief from the statutory requirement of an institution to apply Satisfactory Academic Progress (SAP). We do, however, offer an appeal process for those students terminated from financial aid due to SAP related issues. That process allows for appeals to be approved for things like: the death of a relative, an injury or illness of the student, or other special circumstances. Circumstances related to an outbreak of COVID-19, including, but not limited to, the illness of a student or family member, compliance with a quarantine period, or the general disruption resulting from such an outbreak may form the basis of a student’s SAP appeal. Students on Probation who fail to meet the terms of that status can submit a second appeal if the reason they did not complete successfully is directly related to COVID-19.