Front Desk Clerk/Reservationist

RESPONSIBILITIES:  
•    Computer experience with ability to learn to Operate a reservation/point of sale system
•    Perform all check-in and check-out tasks
•    Manage online and phone reservations.
•    Inform customers about payment methods and verify their credit card data
•    Register guest collecting necessary information (like contact details and exact dates of their stay)
•    Welcome guests upon their arrival and assign rooms
•    Provide information about our hotel, available rooms, rates and amenities
•    Respond to clients’ complaints in a timely and professional manner.
•    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
•    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
•    Upsell additional facilities and services, when appropriate
•    Maintain updated records of bookings and payments
•    Execute accommodations and retail purchases and returns while checking for accuracy
•    Restock and organize retail merchandise
•    Maintain a clean and safe work area and visitor area

MINIMUM AND ADDITIONAL REQUIREMENTS: 
•    Work experience as a Hotel Front Desk Agent, Receptionist or similar role
•    Experience with hotel reservations software a plus
•    Understanding of how travel planning websites operate, like Booking and TripAdvisor
•    Quality Customer service attitude
•    Excellent communication and organizational skills
•    Ability to add, subtract, and make change correctly
•    Retail sales experience a plus

PREFERRED QUALIFICATIONS: 
Must possess or be able to obtain a valid South Carolina Driver's License.   Ability to communicate effectively both orally and in writing.