IT Support Technician

Date Posted: March 25, 2021

Deadline: February 12, 2021

Organization: Blackboard

Location: Greenville Area

City: Greenville

Website: View Website

Job Type: Full Time

Requirements:

Required skills/qualifications:

  • Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
  • Minimum of 3-6 months of technical support/troubleshooting
  • Windows and Mac technical experience required; Linux strongly preferred
  • Strong knowledge of PC Imagining Software
  • Ability to lift 50-100 pounds
  • Available to work 2nd shift hours
  • Ability to work in a small, fast-paced environment
  • Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
  • Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
  • Ability to quickly assimilate complex problems and develop a resolution strategy
  • Ability to manage multiple job tasks at one time
  • Attention to detail
  • Ability to adapt to change
  • Ability to manage stress appropriately

Preferred skills/qualifications:

  • Microsoft Certified, or other technical certification
  • Associates degree in MIS/Computer Science or equivalent experience

 

Job Description:

The Opportunity:

We’re looking for an IT Support Technician to help us push the boundaries of what education can offer through the power of technology. Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community. We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

Primary responsibilities will include:

  • Troubleshooting a broad range of issues common on desktop computers
  • Imaging, packaging, and shipping hardware for end users
  • Analyzing documentation and providing recommendations for improvements to documentation

To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Blackboard positions are currently remote (where possible). 

Schedule:
Program(s):
Application Process:
Apply on company website.
Employer Address:

201 West McBee Avenue
Greenville, SC 29601
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.