Support Technician

Date Posted: November 4, 2020

Deadline: May 3, 2018

Organization: ID Shop, Inc.

Location: Greenwood

City: Greenwood

Website: View Website

Job Type: Part Time

Requirements:

Goals and Responsibilities

• Take incoming technical support calls, and offer friendly, professional assistance with issues involving software and peripherals.

• Work to ensure that we are efficiently handling support issues received via phone or email.

• Adhere to and innovate processes and procedures to improve service delivery.

• Possess a true passion for customer service .

• Continue skills development; maintain proficiency in current technologies.

Job Description:

Essential Activities

• Deliver a consistently high level of customer support.

• Remote technical support of customer environments.

• Complete software, camera and printer related tasks requested by the client.

• Complete the daily Admin housekeeping checklist.

• Maintain technical documentation as necessary.

• Take online Vendor training courses as necessary.

Schedule:
Part Time during School
Full Time during summer
Contact Name:
Ken Cobb
Contact Phone Number: 864-223-9600
Contact Email: kenc@idshop.com
Program(s):
Application Process:
Please email resume to kenc@idshop.com