Date Posted: November 4, 2020
Deadline: April 30, 2009
Organization: Sykes Enterprises, Inc
Location: Greenwood
City: South Carolina
Website: View Website
Wages/Salary: $15 dollars an hour base with a $3 dollar an hour retention bonus
Working knowledge of the fundamentals of Microsoft Exchange, IBM Domino or Novell GroupWise; Experience working with SQL is highly desired
Working knowledge of Microsoft Windows Operating System (2000, XP, 2000/2003 Server)
1-3 years previous support related experience dealing with customers (either face-to-face or in a technical support environment)
Excellent analytical and troubleshooting skills
Some College or technical school training is highly desired
Technical Support Representatives will primarily be responsible for assisting single user and enterprise customer inquiries. Inquires include: Desktop/Handheld, Internet, and Enterprise Activation; 120 day assignment.