Date Posted: November 4, 2020

Deadline: May 30, 2016

Organization: Charter Communications

City: various locations

Website: View Website

Wages/Salary: varies

Requirements:

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use the following hand tools electric drills, hammers, wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including gaffs, ladders, and fully loaded tool belts
Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of that equipment
Ability to accurately measure distances, using tapes or other measuring devices
Ability to carry, climb and operate extension ladder, (approx. 32 ft high and 90 pounds)
Ability to climb poles using gaffs, hooks and climbing belt as needed
Ability to differentiate between different sizes and colors of wires
Ability to make cable connections in tight spaces by bending, reaching, twisting
Ability to perform job from high places (i.e. poles and roofs)
Ability to work while standing 50 - 70% of the time
Ability to work with small components and wires to make cable connections
Ability to use handheld communication devices and applications
Ability to travel (including during inclement weather) to and from assigned territories and company facilities
Ability to work outside for extended periods in any season and/or during inclement weather
Familiarity with computer operating systems, and a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
Ability to complete documentation accurately
Moderate understanding of IP networks
Basic understanding of Time Division Multiplexing (TDM)
Ability to operate appropriate computer or test equipment associated with position (e.g. signal level meters, ohm meters, etc.)

Related Work Experience
6 months+ Advanced Broadband Installer or equivalent work experience
Completion of appropriate Charter University Training according to the Broadband Technician Career Path Training Matrix, or equivalent work experience
Education
High School Diploma or equivalent work experience

Certifications and/or Licenses
Valid driver's license with satisfactory driving record within Company required standards

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to use personal computer and software applications
Knowledge of company products and services
Experience with consumer education of products and services

Certifications and/or Licenses
Industry and vendor specific certifications and training (NCTI, SCTE)

Job Description:

JOB SUMMARY
Under limited supervision, perform basic to advanced troubleshooting and repair for services from tap to Customer Premise Equipment (CPE) primarily for residential customers, and occasionally for commercial customers. Complete disconnects, downgrades, upgrades, and all installations as business needs dictate.

MAJOR DUTIES AND RESPONSIBILITIES
Troubleshoot and repair advanced residential customer services from the tap to the connection of the CPE for single, multi-family, multi-dwellings units including, but not limited to, all necessary wiring both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN).May perform basic tasks in support of commercial customers, as business needs dictate

Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)

Adhere to TQA standards in accordance to company policy

Follow security procedures to prevent any unauthorized services

Integrate various company services (video, internet, telephone) with customer?s equipment

Ensure and record proper levels and signal quality within required specifications on active outlets; Verify no signal leakage or ingress is present in the drop network

Escalate unresolved customer issues to supervisor

Clean the premises of all debris and materials after the repair is complete

Educate customer on proper use of services and equipment, including channel lineups, and how to access online help

Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and/or work orders

Operate communications device in accordance with company policies

Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies

Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results

Assist in providing mentoring to Broadband Apprentice and Broadband Installer technicians

Complete residential site surveys and installation work as business needs dictate

Assist with troubleshooting basic distribution problems associated with the RF, AC, DC portions of the forward and reverse plant as assigned by supervisor

Assist with outage resolution as needed

Adhere to industry specific, local, state and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by supervisor

WORKING CONDITIONS
This position works face to face with customers
Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, and cleaning solutions
Work outdoors in all kinds of weather and at all times of the day or night
Work performed near power lines and electricity
Work performed at various heights above ground on telephone/power poles
Work and travel in inclement weather
Occasionally required to work an on-call rotation as the business needs dictate
Occasionally required to work overtime as the business needs dictate
Ability to work weekends or a second shift as the business needs dictate

EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Charter is committed to diversity, and values the ways in which we are different.

Schedule:
varies
Contact Name:
Tiffany Grimsley
Application Process:
Apply for open positions through http://www.charter.com and visit Careers. Please submit all applications online.