Date Posted: November 4, 2020

Deadline: December 17, 2012

Organization: Eaton

City: Greenwood

Website: View Website


To be considered for employment, candidates must possess two year technical degree program in disciplines such as (Mechanical, Electrical, Industrial Engineering Technology or Computer Engineering).

Job Description:

Job responsibilities may include performing a variety of duties in customer service to support the organizational unit, from Order Entry to Shipment. Provides support data for plant monthly financial goals. Schedules customer orders and updates them accordingly. Communicate via written and oral channels with internal and external Eaton customers. Maintain OTP/AWSD plant metrics for specific suffixes. Interface between External customers to Internal Customers and vice versa. Authorizes credit returns/claims. Assist in the preparation and revision of ISO work instructions; back up for other Customer Service positions; working knowledge of computer systems including but not limited to: Auto-CAD, Excel, Word, PowerPoint, Outlook, Enovia, OMS, Vista etc; must have excellent verbal and customer relationship skills as a large part of this job will be working with and leading others without having any direct authority over them; perform other related activities and special projects as assigned; perform customer service functions for the product lines; responsible for answering routine questions and issues about customer orders from Field
Sales Organization, Distributors, End Customers as well as departments within the
facility; provides information about order status, delivery and shipments; must create folders for all customer orders that come into the plant and place in the
appropriate sales queue; distributes Vista change notices to appropriate personnel; rejects/Approves vista change notices related to shipping addresses, methods, do not ship before requirements and other customer service specific requests; provide customer service back-up activities on other product lines; responsible for Customer Satisfaction Metrics (OTP/AWSD) for the plant for specific products; process shipping papers/Canada invoices, Commercial Invoices, NAFTA certificates and
special shipping documents for paint for the product line; responsible for scheduling aftermarket parts orders and any other specified product lines orders based on capacity constraints and customer need requirements (using OMS and
Vista); maintains capacity spreadsheets design for specific manufacturing order types and keeps manufacturing informed of schedules that are over capacity or lead times extensions; responsible for rescheduling orders timely and maintaining accurate schedules; responsible for creating/updating monthly forecast data for specific product lines to support the monthly accounting sales forecast for the plant; attend production meetings if necessary/or work with Manufacturing to communicate customer requests and/or mfg to customer requests/or Materials department; maintain VISTA Customer Order information in an accurate manner; assist in developing new work schedules for delayed shipments; schedule work through the engineering/drafting departments for specific product lines; archive files at the appropriate times; processes Claims/Credits Memos/Manual Invoices, Vista on line expedites; responsible for 5S activities for workstation/rotates auditor function/MESH; self-Motivated/Directed individual with well demonstrated written and verbal skills, along with great organizational and teaming abilities.

Application Process:
Applicants who qualify under the Americans with Disabilities Act, as Amended, may be eligible for a reasonable accommodation in Eaton?s application and selection processes. A request for an accommodation will not affect your opportunities for employment with Eaton Corporation. Arrangements can be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. If you require an accommodation in making an application through our online system, please either call 216-523-4063 or send an email to You will need to provide your name, a phone number, email address or other means of contacting you, and a brief description of the nature of the requested accommodation. Eaton will be in contact with you to discuss your request.