Customer Service Representative-Call Center
Date Posted: November 4, 2020
Deadline: December 1, 2016
Organization: Verizon Wireless
Website: View Website
Wages/Salary: Experienced employees can earn a salary and target bonus of 31,200k ($15.00 per hour) + 10% short term incentive
Full time positions only, High School Diploma or GED, 12 months of Customer Service related experience or an Associate?s Degree or higher; Passion for helping people;
A desire to start your career with a company that's building the future of technology; Excellent over the phone customer service capability; Ability to multitask using several online resources and computer systems; Must be able to work nights, days, weekends, and holidays; Ongoing desire to learn and excel; Positive attitude and highly motivated; Passionate about technology and motivated to learn; Comfortable in a fast paced and dynamic environment;
Exceptional relationship-building skills; Must have excellent communication skills, professionalism and poise;
Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time.
We are looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team.
You will need to:
Maintain accountability for 100% customer satisfaction in resolving customer issues about billing, products, services;
Maintain a positive attitude when working with frustrated customers;
Use multiple online resources/computer systems, and integrate information to solve customers? problems;
Adapt to changes at work (products, services, policies, etc);
Provide basic troubleshooting on service and equipment issues;
Adhere to a structured schedule/shift;
Follow dress-code expectations.
Shift start times during the week will range between 8am-2pm. Shift start times on Saturday and Sunday will range between 8am-12noon.
Once your initial work schedule has been established, your shift start time and scheduled workdays will be consistent until the next "shift bid."
The call center conducts a "shift bid" process one time per year. Your individual schedule may change during the shift bid process based upon your tenure and individual performance. We also offer optional shift bids during the year.