Customer Service Representative-Call Center

Date Posted: November 4, 2020

Deadline: December 1, 2016

Organization: Verizon Wireless

City: Greenville

Website: View Website

Wages/Salary: Experienced employees can earn a salary and target bonus of 31,200k ($15.00 per hour) + 10% short term incentive

Requirements:

Full time positions only, High School Diploma or GED, 12 months of Customer Service related experience or an Associate?s Degree or higher; Passion for helping people;
A desire to start your career with a company that's building the future of technology; Excellent over the phone customer service capability; Ability to multitask using several online resources and computer systems; Must be able to work nights, days, weekends, and holidays; Ongoing desire to learn and excel; Positive attitude and highly motivated; Passionate about technology and motivated to learn; Comfortable in a fast paced and dynamic environment;
Exceptional relationship-building skills; Must have excellent communication skills, professionalism and poise;
Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time.

Job Description:

We are looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team.

You will need to:

Maintain accountability for 100% customer satisfaction in resolving customer issues about billing, products, services;

Maintain a positive attitude when working with frustrated customers;

Use multiple online resources/computer systems, and integrate information to solve customers? problems;

Adapt to changes at work (products, services, policies, etc);

Provide basic troubleshooting on service and equipment issues;

Adhere to a structured schedule/shift;

Follow dress-code expectations.

Schedule:
Your initial work schedule ("shift") will generally include nights and weekends. You must be available to work any day of the week.

Shift start times during the week will range between 8am-2pm. Shift start times on Saturday and Sunday will range between 8am-12noon.

Once your initial work schedule has been established, your shift start time and scheduled workdays will be consistent until the next "shift bid."

The call center conducts a "shift bid" process one time per year. Your individual schedule may change during the shift bid process based upon your tenure and individual performance. We also offer optional shift bids during the year.
Contact Name:
Abdullah El-Amin
Application Process:
Apply online; A Verizon representative will be outside the Student Center on the PTC Greenwood campus from 9am-1pm on Wednesday, November 16 to talk with those interested and to review resumes. There is also an Open House at the Greenville Call Center from 9am-1pm on Wednesday, November 30th. Registration details can be found at https://www.eventbrite.com/e/verizon-wireless-open-house-tickets-28891644687