Email Support Call Center Representative

Date Posted: November 4, 2020

Deadline: March 11, 2015

Organization: Insite Support Services

City: Newberry, SC

Website: View Website

Wages/Salary: $7.75-$8.25/hr

Requirements:

Proper phone etiquette;
Ability to speak and write clearly and accurately;
Demonstrated proficiency in typing and grammar;
Knowledge of relevant software computer applications and equipment;
Knowledge of customer service principles and practices;
Effective listening skills;
Willingness to co-operate with others and work to the greater good;
Multi-tasking capabilities;

Job Description:

Under general supervision, in a 24/7 in-bound call center environment, Email Support Representatives will provide problem resolution to end-users (customers) by guiding users through step-by-step solutions. Solutions include, but are not limited to, setting up email accounts on various clients and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Schedule:
Shift differential available for evenings and weekends
Position may lead to a full-time Technical Support position
Application Process:
Apply online and accepting applications only