Help Desk Technician
Date Posted: November 4, 2020
Deadline: March 21, 2018
Location: All Counties
City: Fort Mill
Job Type: Full Time
Must have IT / tech support experience
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
May involve use of problem management databases and help desk system.