Date Posted: November 4, 2020
Deadline: September 1, 2016
Organization: Prysmian Group
City: Abbeville SC
Website: View Website
Wages/Salary: Salary range $12-$15
? Currently enrolled in an Information Technology field of study
? Availability to work 20-24 hours per week; opening is for immediate availability
? Outstanding interpersonal and communication skills
? Resourceful, sense of urgency, pro-active and customer service oriented
? Ability to protect confidential and proprietary information of the firm
Prysmian is looking for a part-time, semester-long intern to join the Information Technology team.
Key Responsibilities:
? Answer Helpdesk phones
? Monitor ticketing queue
? Create, assign, update and close tickets
? Dispatch. Follow up on all open tickets and provide status to management and users
? Follow up with users and document in ticket
? Escalate all issue to 2nd level support and provide daily status
? Resolve 1st level incidents
? Set up AV for meetings
? Assist in maintaining print cartridge stock
? Imaging desktops with Windows 7 using automated processes
? Light hands on hardware upgrades (RAM, HD, GPU)