IT Operations Technician 1

Summary:

The IT Operations Technician will support all Birch corporate users with any IT Infrastructure issues, questions, and communications in regards to all Birch hardware and software platforms.

Essential Duties and Responsibilities include the following: (Other duties may be assigned.)

·         Hardware installation, setup and troubleshooting

·         Software installation, setup and troubleshooting 

·         Specific services to include, but may not be limited to the following: Active Directory, File and Print sharing, Application server support, Client-side OS support, Email services, Security and Spyware protection services, Virus protection, Cabling

·         Resolve issues or escalate appropriately through support chain

·         Daily interaction with employees at various levels within the organization 

·         Perform system maintenance on both hardware and software; evaluate, test and integrate upgrades

·         Document all work performed on current and new systems by describing all relevant factors

·         To meet/exceed and maintain service levels as assigned by management

·         To meet/exceed expected reliability standards

·         Provide 24x7 support for Birch staff by responding to off hour’s calls within IT SLA guidelines, utilizing a rotating on-call support schedule

Knowledge, Skills and Abilities Requirements:

·         Excellent written and oral communication skills

·         Organizational and time management skills

·         Excellent interpersonal skills

·         Ability to multi-task in fast paced environment

·         Proven ability to take a given task and work independently and as part of a team to bring the task to completion 

·         Excellent ability to trouble-shoot methodologies and solve issues to meeting deadlines

·         Confidently introduce ideas and participate in detailed technological discussions 

·         Running and terminating network cabling for Ethernet, Crossover or T1 connections

Education and/or Experience Requirements:

·         High School Diploma or GED equivalent, Bachelor Degree in Communications or Business Administration preferred

·         Sufficient knowledge of the following Microsoft products: Windows 7,10 Windows server 2003/2008/2012

·         Microsoft Office 2010, 2013