IT Support Technician

Date Posted: June 20, 2022

Deadline: July 22, 2022

Organization: Blackboard

Location: Greenville Area

City: Greenville

Website: View Website

Job Type: Full Time

Requirements:

Required skills/qualifications:

  • Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
  • Minimum of 3-6 months of technical support/troubleshooting
  • Windows and Mac technical experience required; Linux strongly preferred
  • Strong knowledge of PC Imagining Software
  • Ability to lift 50-100 pounds
  • Available to work 2nd shift hours
  • Ability to work in a small, fast-paced environment
  • Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
  • Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
  • Ability to quickly assimilate complex problems and develop a resolution strategy
  • Ability to manage multiple tasks at one time
  • Attention to detail
  • Ability to adapt to change
  • Ability to manage stress appropriately

Preferred skills/qualifications:

  • Microsoft Certified, or other technical certification
  • Associates degree in MIS/Computer Science or equivalent experience
Job Description:

 As IT Support Technician, you will support end user hardware and software and be primarily focused on previsioning new and used hardware for end users. You will be responsible for staying current with, learning, and applying new technologies as well as applying existing knowledge to ensure system reliability. You’ll need to be highly motivated and customer service focused.

Primary responsibilities will include:

  • Troubleshooting a broad range of issues common on desktop computers
  • Imaging, packaging, and shipping hardware for end users
  • Analyzing documentation and providing recommendations for improvements to documentation
  • Reviewing support tickets and other data to determine depth and breadth of troubleshooting
Schedule:
Program(s):
Application Process:
Apply on company website.
Employer Address:

201 West McBee Avenue
Greenville, SC 29601
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.