Professional Services Veterinary Technician

Since 1992, Nutramax Laboratories has been developing products for people and their pets. Located in Lancaster, South Carolina, Nutramax Laboratories Veterinary Sciences, Inc. researches and develops high quality products to support animal health.

Summary of the Position: The Professional Services Veterinary Technician trains Nutramax Laboratories employees and outside representatives to educate Veterinary Professionals as well as retail customers on Nutramax Veterinary products.

Roles and Responsibilities:

• Responds to product technical calls from customers, sales reps, and CS representatives in a timely fashion
• Responds to product technical e-mails from customers, sales reps, & CS representatives in a timely fashion
• Maintains Technical Services product data base and FAQs based on current trends
• Trains Nutramax employees on existing and new Nutramax veterinary/human products

• Participates in training with the Product Development department on new Nutramax products
• Assist with the development of support material for new and/or existing products as deemed necessary by the Manager of Technical Services
• Maintains technical database/FAQs based on questions asked from the field
• Trains customer service team

• Complete AHPAER's as needed
• Process requests for SDS's
• Process check request
• Monitor for any trending data from the field and communicate data to Manager, PSVT

• Perform other assigned duties as may be required in meeting company objectives
• Regular attendance is required.
• Communicate effectively with other departments within the organization and function within a team environment.

Minimum Requirements:

Excellent writing, interpersonal, communication, and organization skills required. Must be detail oriented with proven ability to work collaboratively with internal and external teams. Able to give effective presentations to adult learners. Must be proficient in computer usage such as word processing, spreadsheets, and/or databases. Experience with Good Laboratory Practices (GLPs), Good Clinical Practices (GCPs) regulations, and Standard Operating Procedures (SOPs), a PLUS. Some travel required for: attending conferences and trade shows (10-20% travel required).

Education and Experience: This position requires a High School diploma; Associate of Applied Science in Veterinary Technology or equivalent degree, and an active veterinary technician state license/registration/certification. Equivalent combination of education and experience may be considered. Relevant industry experience required with basic knowledge of scientific principles and practices.

Supervisory Responsibilities: None