Rep, Sales Support
Date Posted: November 4, 2020
Deadline: May 1, 2017
Organization: Charter Communication
City: Simpsonville, SC
High School Diploma or equivalent, Customer service experience 3, Telephone, Video, High Speed Data experience 2, Ability to maintain confidentiality, Ability to solve problems while working under pressure, Knowledge of the cable industry - products and services.
Ability to read, write, speak and understand English, Ability to prioritize and organize effectively, Ability to use personal computer & software applications
Ability to work independently in group environment, Ability to effectively address/resolve customer complaints and issues, Ability to work while seated for prolonged periods of time, taking back-to-back calls, Ability to communicate orally and in writing in a clear and straightforward and professional manner
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Knowledge of general accounting & billing procedures, Knowledge of office procedures and Company policies, Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers.