Rep, Sales Support

Date Posted: November 4, 2020

Deadline: May 1, 2017

Organization: Charter Communication

City: Simpsonville, SC

Requirements:

High School Diploma or equivalent, Customer service experience 3, Telephone, Video, High Speed Data experience 2, Ability to maintain confidentiality, Ability to solve problems while working under pressure, Knowledge of the cable industry - products and services.

Job Description:

Ability to read, write, speak and understand English, Ability to prioritize and organize effectively, Ability to use personal computer & software applications
Ability to work independently in group environment, Ability to effectively address/resolve customer complaints and issues, Ability to work while seated for prolonged periods of time, taking back-to-back calls, Ability to communicate orally and in writing in a clear and straightforward and professional manner
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Knowledge of general accounting & billing procedures, Knowledge of office procedures and Company policies, Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers.

Schedule:
Flexible work schedule may be required
Application Process:
Apply online at https://jobs.spectrum.com