Date Posted: November 4, 2020

Deadline: September 23, 2018

Organization: MRO Corporataion

Location: Greenwood

City: Greenwood

Website: View Website

Job Type: Full Time

  • High School Diploma/GED.

  • Previous Release of Information in the Medical Record field preferred

  • Demonstrated proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required.

  • Strong verbal communication skills; demonstrated success responding to customer inquiries.

  • Demonstrated success working in an environment that requires attention to detail.

  • Proven track record of dependability.

  • Prior work experience in Release of Information is a plus.

  • Knowledge of medical terminology is a plus.

  • Knowledge of HIPAA regulations is preferred.

Job Description:

MRO Corporation, a market leader of disclosure management solutions for healthcare organizations, has an opening for a person to work in the healthcare sector supporting disclosure management services.

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical records.

Responsibilities and Duties

  • Respond to phone calls from medical and support personnel requesting medical records or patient identification to be read from the record.

  • Log medical record requests into MRO database.

  • Determine records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. Scan medical records into MRO database.

  • When required, respond to walk-in customers requesting ROI information and log information provided by customer into MRO database.

  • If necessary, respond and process requests from physician offices on a priority basis and fax information to the physician office.

  • Comply with site facility policies and regulations.

  • At specified sites, responsible for handling and recording cash payments for requests.

  • Escalate issues to manager that delay timely release of records.

Day Shift, Monday through Friday
Contact Name:
Colleen Greim
Contact Phone Number: 610-994-7500 ext 492
Contact Email:
Application Process:
Apply online, email resume or call with questions