Date Posted: November 4, 2020

Deadline: September 1, 2020

Organization: Engenius

Location: Greenville Area

City: Greenville, SC

Website: View Website

Job Type: Part Time

Wages/Salary: $12/hour

Job Description:

Job Description:

Engenius is hiring a part-time Client Success Coordinator to help propel our Client Success team forward. If chatting with a wide variety of clients from all kinds of industries, troubleshooting a support ticket in WordPress, and engaging in team meetings to improve processes sounds like your cup of tea, then we’ve got a spot for you.


  • Front Desk/Office Management
    • Greet and welcome office guests
    • Direct visitors to the appropriate person and meeting room
    • Answer, screen, and forward phone calls to appropriate team members
  • Client Support/Account Management
    • Maintain superior customer service and provide an excellent experience for clients
    • Process and traffic client requests using our support ticketing software, Teamwork Desk
    • Resolve issues in a timely manner by clarifying the customer’s requests; determining the root cause/need; and working with production team to execute the best solution
    • Perform support tasks on client websites and the Engenius website (changing out images, updating text, adding blog posts, etc.)
    • Perform testing on client websites prior to launch
    • Create and deliver website health reports to clients to assess overall performance
  • Sales and Marketing 
    • Assist with inbound sales efforts, including:
      • Processing inbound leads
      • Scheduling and participating in discovery phone calls/meetings
      • Maintaining accurate client records in CRM
      • Assisting with proposal creation
    • Assist in the management of Engenius social media accounts
    • Assist with monthly SEO and PPC maintenance

Minimum Requirements

The following are required for eligibility. Please be prepared to provide examples if asked.

  • 1-2 years demonstrated experience communicating with customers in any professional setting
  • Clear understanding of Engenius’ core values
  • Highly proactive
    • Able to proactively identify action items from meetings
    • Able to identify solutions to potential problems before they arise
  • Ability to work both in a team and independently
  • Strong listening and communication skills
  • Strong attention to detail
  • Time management skills and ability to prioritize to-do lists
  • Complex problem solving skills
  • Ability to pick up new technological processes quickly
  • Ability to ask for, receive, and implement feedback (both positive and negative) from others

Preferred Requirements
The following aren’t required, but you certainly get bonus points!

  • 2 or 4 year degree in marketing or communications
  • Previous sales and/or marketing experience
  • Basic WordPress knowledge or experience using the CMS
  • Experience with time tracking or project management software 
  • Experience with a CRM (Hubspot, Sharpspring, Salesforce, etc.)

This position will be paid an hourly rate of $12/hour and will be expected to work up to 24 hours per week. No healthcare or paid time off benefits will be provided due to the part-time nature of this position.

Monday - Friday, 8am to 5pm
Contact Name:
Anna Beam
Application Process:
Apply online.
Employer Address:

1012 E Washington Street
Greenville, SC 29601
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.