Client Success Coordinator

Job Description:

Engenius is hiring a part-time Client Success Coordinator to help propel our Client Success team forward. If chatting with a wide variety of clients from all kinds of industries, troubleshooting a support ticket in WordPress, and engaging in team meetings to improve processes sounds like your cup of tea, then we’ve got a spot for you.

Responsibilities:

• Front Desk/Office Management
  • Greet and welcome office guests
  • Direct visitors to the appropriate person and meeting room
  • Answer, screen, and forward phone calls to appropriate team members
• Client Support/Account Management
  • Maintain superior customer service and provide an excellent experience for clients
  • Process and traffic client requests using our support ticketing software, Teamwork Desk
  • Resolve issues in a timely manner by clarifying the customer’s requests; determining the root cause/need; and working with production team to execute the best solution
  • Perform support tasks on client websites and the Engenius website (changing out images, updating text, adding blog posts, etc.)
  • Perform testing on client websites prior to launch
  • Create and deliver website health reports to clients to assess overall performance
• Sales and Marketing 
  • Assist with inbound sales efforts, including:
    • Processing inbound leads
    • Scheduling and participating in discovery phone calls/meetings
    • Maintaining accurate client records in CRM
    • Assisting with proposal creation
  • Assist in the management of Engenius social media accounts
  • Assist with monthly SEO and PPC maintenance

Minimum Requirements

The following are required for eligibility. Please be prepared to provide examples if asked.

• 1-2 years demonstrated experience communicating with customers in any professional setting
• Clear understanding of Engenius’ core values
• Highly proactive
  • Able to proactively identify action items from meetings
  • Able to identify solutions to potential problems before they arise
• Ability to work both in a team and independently
• Strong listening and communication skills
• Strong attention to detail
• Time management skills and ability to prioritize to-do lists
• Complex problem solving skills
• Ability to pick up new technological processes quickly
• Ability to ask for, receive, and implement feedback (both positive and negative) from others

Preferred Requirements
The following aren’t required, but you certainly get bonus points!

• 2 or 4 year degree in marketing or communications
• Previous sales and/or marketing experience
• Basic WordPress knowledge or experience using the CMS
• Experience with time tracking or project management software 
• Experience with a CRM (Hubspot, Sharpspring, Salesforce, etc.)

This position will be paid an hourly rate of $12/hour and will be expected to work up to 24 hours per week. No healthcare or paid time off benefits will be provided due to the part-time nature of this position.