Customer Service Representative

Date Posted: November 4, 2020

Deadline: October 31, 2019

Organization: Verizon Wireless

Location: Greenville Area

City: Greenville

Website: View Website

Wages/Salary: (Competitive salary)

Requirements:

Required:

  • High school diploma or GED.
  • One or more years of customer service and/or sales experience.
  • Willingness to work evenings, weekends, and holidays.

Preferred:

  • Associate’s degree.
  • Experience handling customer escalations, billing and/or product use questions.
  • Experience promoting and/or selling products and services.
  • Comfort with technology and how to apply it to solving problems and finding solutions.
Job Description:

Our innovative solutions are constantly pushing the boundaries to impact the way people live, work, and play. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our customer service operations in our fast-paced call center---helping to solve our customers’ challenges and delivering on our promise of superior customer service.

  • Answering customer calls and actively listening to identify their issues.
  • Building customer relationships, earning their loyalty and trust.
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
  • Generating excitement for new solutions and products that can enhance their experience.
Schedule:
Contact Name:
Abdullah El-Amin
Contact Phone Number: 864-987-2409
Application Process:
Apply through the online link. After submission of the application, you may be required to take an assessment (60 mins) and record a video interview (30 mins). If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.
Employer Address:

701 Brookfield Parkway
Greenville, SC 29607
United States