Help Desk Technician

Date Posted: March 25, 2021

Deadline: December 31, 2020

Organization: J&P Park Acquisitions

Location: Greenwood

City: Hodges

Website: View Website

Job Type: Full Time

Wages/Salary: Competitive Benefits: Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off

Requirements:

Qualifications for Help Desk Technician

  • 2+ years of experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Available to work on-call
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep Help desk tickets order
  • Ability to diagnose and resolve basic computer technical issues
  • Good ‘bedside’ manner

Education:

  • Associate (Preferred)

Experience:

  • Windows: 1 year (Preferred)
  • Active Directory: 1 year (Preferred)
Job Description:

Full Job Description

We have an exciting opportunity at J & P Park Acquisitions, Inc, which is one America’s oldest and well-known mail-order seed and plant company in the south. J &P Park Acquisitions, Inc is now hiring a Help Desk Technician to help us keep growing.

Responsibilities for Help Desk Technician

  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance with hardware, software, etc.
  • Responsible for new user setup and terminations
  • Handle new computer setup and deployment
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Work as part of the cross-functional IT team.
Schedule:
Day shift
Program(s):
Application Process:
Apply on Indeed
Employer Address:

3507 Cokesbury Road
Hodges, SC 29653
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.