Inbound Sales Rep

Date Posted: November 4, 2020

Deadline: May 19, 2016

Organization: Charter Communications

City: Simpsonville, SC

Website: View Website

Requirements:

JOB SUMMARY
Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc..

Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.

Ability to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.

Acquire and demonstrate thorough knowledge of competitors? pricing, packaging and products in an effort to discuss side by side comparisons of Charter?s and competitors? products and services. Promote and communicate current marketing campaigns and promotions.

Work with other departments, as necessary, to resolve customer issues.

Perform other duties as required by supervisor.
Ability to perform job at workstation for prolonged periods of time

Education
High school diploma or equivalent

Related Work Experience
Minimum 2 years call center sales experience

Job Description:

JOB SUMMARY
Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES
Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc..

Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.

Ability to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.

Acquire and demonstrate thorough knowledge of competitors? pricing, packaging and products in an effort to discuss side by side comparisons of Charter?s and competitors? products and services. Promote and communicate current marketing campaigns and promotions.

Work with other departments, as necessary, to resolve customer issues.

Perform other duties as required by supervisor.

Schedule:
Office environment
Variable hours; may include weekends, holidays, and split days off


Application Process:
JOB CODE: J300
those interested to the following link to apply:
http://www.charter.com/careers