Member Connections Representative I
Date Posted: November 4, 2020
Deadline: December 1, 2014
Organization: Absolute Total Care
City: McCormick, SC
Website: View Website
Wages/Salary: Based on Experience
Education/Experience: High school diploma or equivalent experience. Bilingual ability preferred. 2+ years of social services, community outreach, or education experience.
License/Certification: Valid driver's license and automobile insurance. Some locations may require Community Health Worker certification, CPR certification, and/or bi-lingual.
Position Purpose: Assist the health plan in establishing a presence in the community through home visits and community outreach.
? Educate members on health care benefits through home visits and outreach
? Assist members with activities related to accessing care
? Document information and activities in applicable systems
? Deliver Connections Plus? cell phones, teach and answer questions related to cell phone use and navigation
? Coordinate and implement community events, including Start Smart Baby showers and Birthday Parties, school events, healthy life style events and various community initiatives
? Schedule and complete home visits for noncompliance, benefits information, ED and readmission diversion and other high risk issues
? Conduct targeted phone calls for compliance, HEDIS initiatives and health risk assessments
? Follow-up with appropriate parties on status of high risk member referrals
? Assist in finding and connecting members to community social services and agencies
? Ability to travel throughout designated region