Regional Customer Support Agent (CSA)
Date Posted: November 4, 2020
Deadline: June 5, 2016
Organization: Northland Communications
Experienced: You have passion for assisting people and working with technology.
Educated: Typing skills of 45 WPM or greater, with a high school diploma. College degree preferred.
Charismatic: You are a problem-solver an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them.
Go-Getter: Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile.
Attitude: Displays a great positive outlook with an enthusiasm for customer service.
Knowledgeable: Maintain current and complete knowledge of Northland's products and service.
Perseverance: Perform well under pressure.
Flexibility: Adapt to evolving business needs.
Aptitude: Support regional operations by assisting customers with basic technical questions.
WHATS IN IT FOR YOU-
Culture: A fun and supportive team to be a part of.
Support: Mentors, managers, and executives care about your personal success and growth.
Advancement: Significant training and assistance to be successful, educational assistance for professional growth and other training programs.
Future: 401K to help set you up in life.
The Regional Customer Support Agent(CSA) represents Northland and its products to customers in a professional, effective, courteous and knowledgeable manner. It is the CSA's responsibility to know and understand all Northland products and services. CSA's are to treat each customer contact as an opportunity to connect with customers in order to exceed system goals through the use of effective customer service, technical and troubleshooting techniques. CSA's work together with other Northland employees and offices as a team to provide a superior customer experience. The CSA reports directly to the Call Center Manager.
ATTN: CSA Greenwood
101 Stewart Street Suite 700
Seattle, WA 98101