Date Posted: November 4, 2020
Deadline: June 6, 2016
Organization: Charter
City: Simpsonville, SC
Website: View Website
High School Diploma or equivalent; Customer service experience; Telephone, Video, High Speed Data experience; Ability to read, write, speak and understand English;
Ability to prioritize and organize effectively;
Ability to use personal computer & software applications;
Ability to work independently in group environment;
Ability to effectively address/resolve customer complaints and issues;
Ability to work while seated for prolonged periods of time, taking back-to-back calls;
Ability to communicate orally and in writing in a clear and straightforward and professional manner;
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Under general supervision, responsible for following up on order cancellations, past-pending tasks, and order fall out for residential customers and any additional follow-up needed before installation.