Technical Service Consultant
Date Posted: November 4, 2020
Deadline: July 1, 2017
Organization: Lennox International
City: Columbia, South Carolina
Website: View Website
? High school diploma or equivalent experience required.
? Entry level technical consulting role, but typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
Strong knowledge and experience in the installation and service of HVAC/R equipment.
? Good verbal and written communication skills, customer service skills, analytical ability, and troubleshooting skills.
? Ability to handle and prioritize multiple technical requests.
? Proficient in Microsoft Office Suite.
? Experience with SAP preferred.
This consultant provides basic technical troubleshooting assistance to dealers, contractors and field sales personnel to resolve system issues.
Duties include, but are not limited to:
? Provide basic troubleshooting and installation assistance of HVAC/R equipment.
? Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
? Provide technical documentation to contractors, engineers and other personnel.
? Guide callers to the appropriate field personnel if first-hand attention is required.
? Document call information into the call-tracking database in the event additional follow-up is required.