Date Posted: November 4, 2020
Deadline: January 1, 2011
Organization: Verizon Wireless
City: Greenville, SC
Website: View Website
Wages/Salary: $31k
High School diploma or GED required
Associate or technical degree preferred
Microsoft Technical Certifications preferred
12 months customer service experience
6 months in a technical support/help desk role preferred
Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or network issues. Have working knowledge of PC and Apple Operating systems. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any Customer Service and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.