Date Posted: November 4, 2020

Deadline: September 30, 2010

Organization: Verizon Wireless

City: Greenville

Website: View Website

Wages/Salary: $31k


High School diploma or GED required
• Minimum Associate Degree in a technical field required or equivalent work experience in a technical field (A+, Net+, and/or Microsoft Certifications will be considered), BS Degree preferred
• 12 months Customer Service Experience required
• Ability to diagnose and troubleshoot complex data/cellular issues.
• Ability to interface with customers, network and other departments on technical issues.
• Exceptional communication (verbal & written), negotiation and independent decision-making skills.
• Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time.
• Positive role model and leadership skills/team player.
• Strong interpersonal skills.
• Ability to demonstrate strong aptitude and knowledge of personal computer hardware/software; possesses fundamental understanding of Internet connectivity

Job Description:

Provide exceptional customer service and technical support for internal and external voice and data product customers. Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products. Verify provisioning and diagnose device or Network issues. Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and problem resolution. Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

full time position; 40 hrs/week; various schedules
Contact Name:
Bob Flair
Application Process:
Pleae apply online at