Technical Support Representative II

Date Posted: November 4, 2020

Deadline: August 7, 2020

Organization: Mailprotector

Location: Greenville Area

City: Greenville

Website: View Website

Job Type: Full Time

Requirements:
  • Have a technology degree or other applicable technology experience
  • Spent one to three years in an IT or help desk related role
Job Description:

This is not a traditional "tech support" role. There is a high level of partner engagement; you represent the face and the brand of our entire team on a regular basis so we require a strong command of interpersonal skills.

This might be a good fit if you:

  • Find genuine enjoyment in helping people solve technical problems
  • Can patiently help people understand email issues related to DNS records such as MX and SPF
  • Appreciate detailed troubleshooting of email message headers, mail routes, and the use of connectors and journaling rules
  • Understand the differences between on-premise email servers and cloud-based services such as Microsoft 365 and Google’s G Suite
  • Take responsibility and solve business relationship concerns
  • Regularly have ideas about making things better that you can persuasively communicate
  • Are generally the ‘go-to’ person in your circle of friends when someone needs help
  • Have worked in B2B or channel environments
  • Have a demonstrable track record of pursuing personal and professional growth
  • Able to articulate technical expertise to questions received by the sales team
  • Have a technology degree or other applicable technology experience
  • Spent one to three years in an IT or help desk related role
  • Enjoy the additional freedoms and responsibilities of small company culture
Schedule:
Program(s):
Application Process:
For full job description and application guidelines, use link below.
Employer Address:

200 N Main St
Greenville, SC 29601
United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.