Temporary/part time Helpdesk Support
Date Posted: November 4, 2020
Deadline: September 30, 2017
Organization: Spartanburg Community College
Website: View Website
Job Type: Part Time
Wages/Salary: $10.94 Hourly
Must be familiar with the latest three versions of Microsoft Windows Enterprise, Microsoft Office Professional versions 2016, Office 365 applications and use, and basic familiarity with remote assistance tools and networking. Familiarity with networked printing operations, and other CRM solutions is a plus. Successful candidate must be prompt, reliable, highly organized, and have excellent customer service skills to include dealing with irate and/or frustrated customers.
Responsible for on-site answering calls to the main Helpdesk phone number, simple troubleshooting over the phone to obtain more information, accurately enter work orders, and assist walk-in customers. The priority of operations for this position will be (first) to answer phone calls, (second) to directly assist or have a technician assist walk-in customers, and (third) to assist end users remotely via remote tools.