Svc and Retail Leadership Cert

This course consists of a 2-day training event, followed by a personal coaching session with a Certified Clifton Strengths Coach. Participants in this certificate program will: • Be introduced to Behavioral Styles and discuss how they influence professional relationships and results • Discuss how the different Conflict Modes of the Thomas-Kilmann Conflict Model can be used effectively in service and retail settings • Learn and practice processes and strategies for Communicating Effectively and Communicating Assertively • Discuss critical concepts to identify customer needs, then plan and deliver exceptional Customer Service to meet those needs • Learn and practice how to Coach and Counsel team members and identify and plan opportunities for developing team member skills • Review and discuss their Clifton Strengths Assessment with a Certified Strengths Coach and learn a strategic approach to help capitalize on their strengths