Bilingual Insurance Services Representative

Skill and Knowledge Qualifications:

• Proper phone etiquette

• Ability to speak and write clearly and accurately

• Demonstrated proficiency in typing and grammar

• High attention to detail

• Knowledge of relevant software computer applications and equipment

• High degree of knowledge of customer service principles and practices

• Effective listening skills

• Willingness to cooperate with others and work to the greater good

• Multi-tasking capabilities

• Minimum 12 hours of weekend working availability on a Saturday or Sunday

Desired Skills, Knowledge and Experience:

• Previous customer service and administrative experience in an office setting or call center environment

• Insurance industry experience

• Property & Casualty (P&C) or Life & Health (L&H) Producer’s License

Competencies:

• Exemplary Attendance and Punctuality

• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.

• Focuses and guides self and team members in accomplishing work objectives.

• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.

• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.

• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict.

• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.

• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

• Possesses, acquires, and maintains the professional expertise required to do the job effectively and to create effective customer solutions.

• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.

• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:

• Must be able to sit for long periods of time

• Position requires use of headset/microphone

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