Job Summary: The Customer Service Representative will be responsible for providing excellent customer service, entering customer orders (data entry) and invoicing customers. It will be essential that the Customer Service Representative supports and integrates Sizemore’s core values of Flexibility, Improvement, Reliability, Safety and Teamwork into the daily performance of assigned responsibilities.

Starting: $12.50-$13.50/hour

Responsibilities:

• Accurately process paperwork in a timely manner. This includes confirming the accuracy of data entry, reconciling the system, output to the customer’s documents, and ensuring that all special requests are appropriately addressed and followed through.
• Timely and accurately invoice customers for receiving, outbound processing, month end billing, and all special requests and services.
• Make sure that all customers’ queries are well investigated and resolved and escalate queries if appropriate to manager.
• Serve as liaison between warehouse personnel and customer. Resolve problems as they occur and ensure that accurate and complete information in conveyed to all.
• Write and complete accurate business correspondence to customers and team.
• Apply professional, polite telephone communication skills.
• Apply extraordinary customer service in a courteous, efficient, and professional manner.
• Pay attention to detail to detect discrepancies on records or reports.
• Seek opportunities to sell value-added services to customers when the occasion arises.
• Assist in improving and monitoring procedures and processes to ensure cost effectiveness in providing the most efficient service.
• Adhere to established guidelines and rules of the organization outlined in the employee manual.
• Assist in performing physical inventories and second counts.
• Accurate input of all inbound/outbound orders by close of business shift.
• Respond to all customer’s queries immediately. Resolve problems by end of shift when possible.
• Other tasks as assigned.

Working Conditions:

• Majority of work will be performed in a climate-controlled building.
• Prolonged sitting at a desk.
• Must be able to lift up to 15 lbs.

Conditions of Employment:

Sizemore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Continued employment is dependent upon:

• Ability to pass a criminal background, a clean MVR check (if driving), and employment verification.
• Ability to pass a pre-employment and random employment drug screens.

The duties and responsibilities listed herein are not necessarily all inclusive and others may be assigned. By signing this Job Description, I hereby acknowledge my responsibilities, duties and am aware I am accountable to meet the expectations and responsibilities of this position to employees, customers, co-workers and managers of Sizemore, Inc.

#CCJ2