Date Posted: November 4, 2020
Deadline: July 25, 2015
Organization: Verizon Wireless
City: Greenville, SC
High School Diploma or GED. 12 months of Customer Service related experience or an Associates Degree or higher. Passion for helping people. A desire to start your career with a company that's building the future of technology. Excellent over the phone customer service capability. Ability to multitask using several online resources and computer systems. Must be able to work nights, days, weekends, and holidays. Ongoing desire to learn and excel.
Positive attitude and highly motivated.
We are looking for individuals who have a knack for solving tough problems and focus on delivering exceptional customer service to join our team. Dedicated to delivering a world class customer experience. Comfortable working within a fast-pace environment; high inbound call volume, multitasking. Resolve customer issues regarding billing, products, services. Use multiple online resources and computer systems to solve customer problems. Provide basic troubleshooting on service and equipment issues. Provide wireless solutions to best suit the needs of the customer. Adapt to changes at work. Adhere to structured schedules and shifts.
Maintain a positive and professional attitude while communicating effectively with customers over the phone.