Front Desk Administrative Assistant

Job Summary:
Primarily responsible for front office processes and sales.  The successful candidate must be a person with an optimistic outlook on life, have excellent interpersonal skills, and proven sales and marketing success. 

*Must have medical office or eye care experience*

Education and Experience:
1.      High school diploma or equivalent. Further education preferred.
2.      At least one year experience in eye care, or medical environment.

Essential Skills and Abilities:

• Represents the practice professionally
• Follows up on all details in a timely and complete manner
• Outstanding Telephone Skills – cheerful voice, articulate, knowledgeable, efficient
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service and communication skills both verbal and written
• Maintain a positive, upbeat attitude and ability to work as a team member and maintain positive working relationships.
• Ability to manage multiple tasks simultaneously in a fast paced environment.
• Well organized with attention to detail and prioritize tasks well
• Treat patients with respect, empathetic with patients’ needs and concerns
• Ability to resolve conflict, problem solve and make critical decisions
• Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
• Ability to maintain confidentiality of sensitive information 
• Office equipment and computer proficiency required in Microsoft Office: Word, Excel, Outlook.
• Ability to read, understand and follow oral and written instructions
• Ensure compliance with all HIPAA, State and Federal regulations 
• Proficient in social media Facebook and Twitter
• Proven sales record a must

 
 RESPONSIBILITIES:
1.   Process Patients

• Answer telephones and triage calls
• Schedule appointments
• Verify patient insurance benefits
• Process patients
• Process medical records
• Process patient payments and balance daily charges
• Manage and organize inventory of office supplies and forms
• Perform other tasks as requested by practice manager or physicians

  
2.   Patient Relations

• Welcome and acknowledge patients according to company standard
• Anticipate and address patient needs, assist individuals both in the office and over the phone.
• Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. 
• Log patient contact information, patient status and notes into computer to allow for proper lead tracking.
• Enter and locate insurance information, appointments, and financial info. Stand, sit or walk for an extended period of time.
• Ensure adherence to confidentiality and quality standards. 
• Establish bond with prospective and established patients
• Screen refractive surgery patient consults in the office as well as on the phone.
• Monitor the tracking program for refractive surgery patients. Tracking calls, conversion rates, and no shows
• Conduct refractive surgery closings
• Knowledgeable about all aspects of Refractive Surgery
• Able to communicate the benefits of Lasik Surgery as well as overcome objections from patients.
• Follow through with patient questionnaire surveys of refractive surgery patients, to help improve future experiences of surgery patients. 
• Follow up with phone call if post op questionnaire has not been received.
• Maintain a kudos book of testimonial letters and thank you notes.
• Perform other reasonable job duties as requested by Supervisor.  

                                                                        
**NextGen and/or Practice Management Software & EHR experience desired **