Front Desk Administrative Assistant

Date Posted: November 4, 2020

Deadline: March 31, 2019

Organization: Montgomery & Riddle

Location: Newberry

City: traveling between Clinton & Newberry locations

Job Type: Full Time

Requirements:

*Must have medical office or eye care experience*

Education and Experience:
1.      High school diploma or equivalent. Further education preferred.
2.      At least one year experience in eye care, or medical environment.

Essential Skills and Abilities:

  • Represents the practice professionally
  • Follows up on all details in a timely and complete manner
  • Outstanding Telephone Skills – cheerful voice, articulate, knowledgeable, efficient
  • Ability to effectively triage calls from patients to ensure appropriate scheduling.
  • Excellent customer service and communication skills both verbal and written
  • Maintain a positive, upbeat attitude and ability to work as a team member and maintain positive working relationships.
  • Ability to manage multiple tasks simultaneously in a fast paced environment.
  • Well organized with attention to detail and prioritize tasks well
  • Treat patients with respect, empathetic with patients’ needs and concerns
  • Ability to resolve conflict, problem solve and make critical decisions
  • Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
  • Ability to maintain confidentiality of sensitive information 
  • Office equipment and computer proficiency required in Microsoft Office: Word, Excel, Outlook.
  • Ability to read, understand and follow oral and written instructions
  • Ensure compliance with all HIPAA, State and Federal regulations 
  • Proficient in social media Facebook and Twitter
  • Proven sales record a must
Job Description:

Job Summary:
Primarily responsible for front office processes and sales.  The successful candidate must be a person with an optimistic outlook on life, have excellent interpersonal skills, and proven sales and marketing success. 

*Must have medical office or eye care experience*

Education and Experience:
1.      High school diploma or equivalent. Further education preferred.
2.      At least one year experience in eye care, or medical environment.

Essential Skills and Abilities:

  • Represents the practice professionally
  • Follows up on all details in a timely and complete manner
  • Outstanding Telephone Skills – cheerful voice, articulate, knowledgeable, efficient
  • Ability to effectively triage calls from patients to ensure appropriate scheduling.
  • Excellent customer service and communication skills both verbal and written
  • Maintain a positive, upbeat attitude and ability to work as a team member and maintain positive working relationships.
  • Ability to manage multiple tasks simultaneously in a fast paced environment.
  • Well organized with attention to detail and prioritize tasks well
  • Treat patients with respect, empathetic with patients’ needs and concerns
  • Ability to resolve conflict, problem solve and make critical decisions
  • Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
  • Ability to maintain confidentiality of sensitive information 
  • Office equipment and computer proficiency required in Microsoft Office: Word, Excel, Outlook.
  • Ability to read, understand and follow oral and written instructions
  • Ensure compliance with all HIPAA, State and Federal regulations 
  • Proficient in social media Facebook and Twitter
  • Proven sales record a must

 
 RESPONSIBILITIES:
1.   Process Patients

  • Answer telephones and triage calls
  • Schedule appointments
  • Verify patient insurance benefits
  • Process patients
  • Process medical records
  • Process patient payments and balance daily charges
  • Manage and organize inventory of office supplies and forms
  • Perform other tasks as requested by practice manager or physicians

  
2.   Patient Relations

  • Welcome and acknowledge patients according to company standard
  • Anticipate and address patient needs, assist individuals both in the office and over the phone.
  • Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. 
  • Log patient contact information, patient status and notes into computer to allow for proper lead tracking.
  • Enter and locate insurance information, appointments, and financial info. Stand, sit or walk for an extended period of time.
  • Ensure adherence to confidentiality and quality standards. 
  • Establish bond with prospective and established patients
  • Screen refractive surgery patient consults in the office as well as on the phone.
  • Monitor the tracking program for refractive surgery patients. Tracking calls, conversion rates, and no shows
  • Conduct refractive surgery closings
  • Knowledgeable about all aspects of Refractive Surgery
  • Able to communicate the benefits of Lasik Surgery as well as overcome objections from patients.
  • Follow through with patient questionnaire surveys of refractive surgery patients, to help improve future experiences of surgery patients. 
  • Follow up with phone call if post op questionnaire has not been received.
  • Maintain a kudos book of testimonial letters and thank you notes.
  • Perform other reasonable job duties as requested by Supervisor.  

                                                                        
**NextGen and/or Practice Management Software & EHR experience desired **

Schedule:
Contact Name:
Marissa Lilly
Application Process:
Apply online