Inbound Sales Representative J300

Date Posted: November 4, 2020

Deadline: October 9, 2017

Organization: Charter Communications

City: Simpsonville, SC

Requirements:

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, and speak the English language fluently in order to communicate with customers and colleagues in a clear, straight forward and professional manner

Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals

Strong working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

Strong computer and consumer electronics skills 

Ability to use personal computer and appropriate software applications to include billing system and other role-related tools

Excellent verbal and written communication skills

Excellent organizational skills Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to perform job at workstation for prolonged periods of time

Education

High school diploma or equivalent

Related Work Experience

Minimum 2 years call center sales experience

WORKING CONDITIONS

Office environment Variable hours; may include weekends, holidays, and split days off

Job Description:

JOB SUMMARY

Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers, and solicit existing customers by selling them additional products and services.

MAJOR DUTIES AND RESPONSIBILITIES

Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc..

Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.

Ability to learn and master order processing billing system regarding all aspects of new sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.

Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Promote and communicate current marketing campaigns and promotions.

Work with other departments, as necessary, to resolve customer issues.

Perform other duties as required by supervisor.

Schedule:
Contact Name:
Stacey Turley
Contact Phone Number: 864-297-2270