Information Technology Manager

Date Posted: November 4, 2020

Deadline: September 5, 2018

Organization: Department of Commerce

Location: Other

City: Raleigh, NC

Website: View Website

Job Type: Full Time

Wages/Salary: $27.50 per hour

Requirements:

Conditions of Employment

  • U.S. citizen.
  • Suitability/background investigation for Federal employment
  • Must be 18 years or older to be hired.
  • Registered with Selective Service, if a male born after 12/31/59.
  • A trial period may be required.
  • This is a non-bargaining unit position.

Applicants must meet all qualification requirements by the closing date of this announcement.

Qualifications

Applicants must meet all qualification requirements by the closing date of this announcement.

Applicants are responsible for ensuring that the application submitted clearly indicates that they meet the qualifications listed below. To be eligible for this position, you must have the specialized experience, education, or a combination as indicated below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

This position is located with the U.S. Census Bureau's Area Census Office (ACO) located in RALEIGH, NORTH CAROLINA. The Information Technology Manager is responsible for coordinating and supervising the automation activities in the office and in the field.

EXPERIENCE: Applicant must have one year of specialized experience equivalent to the next lower grade level in the Federal Service.  Examples of experience sought for these positions include experience supervising a technical support staff, training office employees on software, hardware and automation operations.  Experience troubleshooting technical issues and evaluating, analyzing, coordinating automation operations.  Experience working with various Microsoft, Apple, Cisco operating and administrative programs.  Experience working with and supporting various office technologies and devices including telecommunications hardware such as router, switches, servers, mobile devices, laptops, IPads, Personal Computers, VOIP telecommunications systems and printers.  Experience tracking property management, reporting and documenting lost, missing, stolen equipment.  Experience scheduling and coordinating data entry operations. 

OR

EDUCATION: Bachelor's Degree plus 1 full year of graduate level education or Superior Academic Achievement with major study in computer science, information science, information system management, mathematics, statistics, operations research, engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field.

Education

Additional information

The following links provide information on various hiring authorities that may enable you to apply through merit assignment procedures or be eligible for a non-competitive appointment.

  • VRA 
  • 30% or more disabled veteran
  • Persons with disabilities

The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office at (301) 763-4060. The decision on granting reasonable accommodation will be on a case-by-case basis.

Job Description:
  • Supervise office operations, supervisors, and clerks responsible for supporting various automation activities. 
  • As needed trains or supervises others to train, office employees on software, hardware and automation operations.
  • Manages automation functions in the office; the first line-of-contact for all hardware, software, and telecommunication problems in the office, troubleshooting duties, and evaluating, analyzing, and coordinating automation operations to efficiently support office functions with available equipment.  Conducts on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as router, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers.
  • Responsible for the paper and automated tracking of property management to include: ensuring necessary forms are accurately filled out; property management systems are updated, and regular audits are performed and secured devices are stored.
  • Schedule and coordinates data entry operations for optimal use of workstations and print devices.  Manages the property control system for Office Computing Equipment (OCE), Mobile Commuting Equipment (MCE) and peripherals; coordinated printing activities and assuring that printers are prepared to handle large jobs, long-running print jobs without jams, breakdowns, and toner shortages.
Schedule:
Full-Time - The work schedule for this position is mixed-tour. With a mixed-tour work schedule, an employee may be changed between full-time, part-time, and intermittent work schedules to accommodate fluctuating workloads and is subject to a signed agreement.
Contact Name:
Atlanta Regional Census Center
Contact Phone Number: 1-855-889-8932
Program(s):
Application Process:
Apply online