IT Consultant I

Minimum Requirements: High school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis. Must have strong technical skills, provide excellent customer service, and demonstrate strong ethics. A valid driver’s license and safe driving record are required.

Preferred Requirements: A Bachelor’s degree in Computer and Information Systems or related discipline is preferred.

Knowledge, Skills and Abilities: Demonstrated expertise with common software applications and proficient skills in a wide variety of applications, operating systems, protocols and equipment used in customer-facing and educational organizations are required. Excellent problem-solving and troubleshooting skills with a wide range of consumer to prograde information technology resources. Familiarity with moderately complex analytical methods and ITIL framework highly desired. Must be comfortable working in a fast-paced Team environment and managing competing priorities. Previous experience in Higher Education is a plus. Provide advice and assistance to individual customers and smaller groups. Able to communicate effectively, both written and verbal with customers, peers, and management.