Date Posted: May 19, 2022
Deadline: June 19, 2022
Organization: Richland County DSS
Location: Columbia Area
City: Columbia
Website: View Website
Job Type: Full Time
Wages/Salary: $15.00/hour
A High School Diploma and relevant experience.
An Associate's Degree or a Bachelor's Degree in a related field may be substituted for the required work experience.
***** THIS IS A TEMP HOURLY POSITION WITH AN EXPECTED DURATION OF 3 MONTHS FROM THE INITIAL HIRING DATE ********
Basic to moderately complex knowledge of capabilities and intricacies of systems and applications. Ability to write and revise simple to moderately complex user documentation. Ability to understand and carry out simple to moderately complex technical and non-technical instructions and requests. Ability to analyze and convert simple to moderately complex technical instructions to materials that can be understood by non-technical personnel. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to provide status reports and other technical and non-technical reports in a clear and concise manner. Ability to use problem management database and help desk systems.
SPECIAL NOTICE: THIS IS A TEMP HOURLY POSITION WITH AN EXPECTED DURATION OF 3 MONTHS FROM THE INITIAL HIRING DATE
Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!
We're looking for an enthusiastic IT Services Specialist II for DTS Technology Assistance Center who provides technical expertise, training, infrastructure support, and consulting to all DSS users in both the state office and all county offices statewide. Types of support include wide area network functions, local area network functions, office automation and personal computer hardware and software, telecommunications, mission critical application support, data backup, recovery and troubleshooting.
The IT Services Specialist II serves as Site Engineer in Training (Midlands Region) for all DSS automated applications. Assignment includes support of all aspects of the regional local area networks. Arranges, oversees and/or performs equipment and software installation.
Provides training to users on network, personal computing, and local system functions, to include data backups, downloads, reports development. Ensures end user devices are updated and tracked in inventory system.
Serves as secondary contact for user problems in the Midlands Region. Analyzes problems and resolves or documents and forwards to appropriate technical or project staff for resolution.
Participates in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the technical environment. Conducts post-installation studies and evaluations for the regions.
Implements and supports standards and operating procedures, including those for reporting and resolving problems and for implementing solutions and changes.
Will be required to perform Red Cross shelter/emergency response duties as directed.
All South Carolina Department of Social Services (DSS) Employees are expected to Adopt, Implement, and Promote the Published Mission, Vision, and Guiding Principles, While Employed by the Agency.
3220 Two Notch Rd.
Columbia, SC 29204
United States
Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.