Date Posted: November 4, 2020
Deadline: December 15, 2017
Organization: Charter Communication
Location: Greenville Area
City: Simpsonville, SC
Website: View Website
Job Type: Full Time
Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to handle multiple projects and tasks. Ability to make decisions and solve problems while working under pressure. Ability to prioritize and organize effectively.
Ability to show judgment and initiative and to accomplish job duties. Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.).
Ability to work with others to resolve problems, handle requests or situations.
Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Daily monitoring of activities to ensure quality standards are met or exceeded.
Daily monitoring of individual and team sales performance. Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives. Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period. Handle all customer complaints and escalations as required. Perform other duties as required by management.