Date Posted: March 25, 2021

Deadline: March 25, 2021

Organization: Samsung

Location: Newberry

City: Newberry

Job Type: Full Time



  • Strong working knowledge of core applications including Windows, Microsoft Office, Ghost, Active Directory.
  • Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools.
  • Ability to prioritize and organize work and work outside the box.
  • Be able to work with team members and to communicate in a team environment.



  • Associate’s or equivalent degree/experience with 4 years of corporate helpdesk support experience (Prefer BSc/BA in IT, Computer Science or relevant field).
  • Proven experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Able to install and configure Laptops, PC's and Desktops, Printers and peripherals.
  • Ability to diagnose and resolve basic technical issues.
  • Computer skills must include: Microsoft Office Suite, Windows OS (7/10).
  • Install and repair Printers.
  • Experience with LAN and Cabling.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
Job Description:
  • Serving as initial point of contact for walk ups for internal applications, hardware, printers and remote technology.
  • Serving as initial point of contact for laptops and desktops.
  • Logging, categorizing and auctioning all incoming ticket activity in the Helpdesk application.
  • Following up on any outstanding issues with customers regarding status and closure of incidents/requests.
  • Manage user accounts from on boarding, updates, password resets, and off boarding.
  • Troubleshoot and resolve all hardware, software and network problems.
  • Escalate issues to second and third level support teams.
  • Document procedures, FAQs, and inventory of assets.
Rotation shift 6:30 ~ 4 / Second shift 4:30 ~ 2:30 /some Saturdays
Application Process:
Email resume to
Employer Address:

United States

Our organization does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, or disability.