Patient Care Coordinator
Date Posted: November 4, 2020
Deadline: March 1, 2017
Organization: Embrace Hospice, Upstate
Website: View Website
Must be a Registered Nurse (R.N.) with current licensure to practice professional nursing in the state.
Associate?s Degree in Nursing from an accredited program by the National League for Nursing or Bachelor?s Degree in Nursing/Hospice is preferred.
Must maintain Nursing license.
Two (2) years of management experience in hospice or a related healthcare setting is preferred.
Demonstrated ability to supervise and direct professional and administrative personnel.
Knowledge of business management, governmental regulations, and Medicare Conditions of Participation (COP) standards.
Display excellent observation, good nursing judgment, and communication skills.
Understand principles of pain and symptom management.
Must be able to lift, reach, bend, push, pull, use repetitive hand motions, walk and carry simultaneously.
Must be able to lift a minimum of 50 pounds and withstand unlimited sitting, standing, bending, lifting, and moving during working hours to assist with lifting, transporting, and supporting residents and ensuring patient safety.
Skills in education, marketing, and the development of educational materials.
Ability to read and communicate effectively.
Strong written and verbal skills.
Basic computer knowledge.
Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
Ability to foster a cooperative work environment.
Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
Must be able to work flexible hours and travel between offices, facilities, etc.
Understand hospice philosophy and issues of death and dying.
Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.
The role of the Embrace Hospice Patient Care Coordinator (P.C.C.) is responsibility for the overall direction of hospice clinical services while establishing, implementing, and evaluating goals and objectives for hospice services that meet and promote the standards of quality while contributing to the total organization and philosophy.
A successful Patient Care Coordinator will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions. The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s). Coordinate and oversee direct and indirect patient services provided by hospice clinical organization personnel. Provide guidance and counseling to staff to assist them in continually improving all aspects of hospice care services, provided through organization personnel. Manage clinical teams and planning. Provide help in assessment, planning, implementation, and evaluation of patient and family/caregiver care to all personnel as indicated. Assist the Executive Director (E.D.) in the preparation and administration of the organization?s budget and the reconciliation of QuickBooks. Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues, or expenses. Maintenance of contracts.
Evaluate performance of organizational personnel. Assist staff to develop skills and techniques in evaluating the performance of clinicians. Hire, evaluate, and terminate organization personnel. Conduct annual evaluations on organization personnel on an annual basis or more frequently if needed. Oversee the maintenance of patient clinical records, statistics, reports, and records for purposes of evaluation and reporting of organization activities. Assure proper maintenance of clinical records in compliance with local, state, and federal laws. Orient new organization personnel either directed or delegated.
Implement in-service and continuing education programs to meet education and training needs of organization personnel.
Assist with the evaluation of organization performance via performance improvement program, productivity, quarterly, and annual reviews. Assure for quality and safe delivery of hospice services provided through the organization.
Assist in the development of organizational goals. Develop, recommend, and administer organization policies and procedures. Assure compliance with all local, state, and federal laws regarding licensure and certification of organization personnel and maintain compliance to Embrace standards. Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel. Promote hospice referrals in the healthcare community. On-Call and/or patient visits if necessary. Participation and marketing in public relations and community activities that promote the organization and its role as an effective member of the hospice and healthcare delivery system as well as customer service promotion. Assure appropriate electronic documentation. Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects. Perform other duties as requested or required, in the sole discretion of Embrace. MISSION EXPECTATIONS:
? Take responsibility for own work in completing tasks. Assist others so that the resources, assistance or support is provided to achieve success in their daily work
? Communicate, endorse, and demonstrate Embrace?s mission, vision and values
? Prompt and regular attendance
? Adhere to standards of behavior, dress code, personnel department and facility policies
? Attend in-services and meetings on a regular basis
The work environment characteristics described here are representative of those an employer encounters while performing the essential functions of the job:
? Practice effective communication to both external and internal customers.
Assess health needs of community and assist in development of plan(s) and/or program(s) to meet needs.
Communicate appropriately and clearly to patients, family members, staff, physicians, etc.
Demonstrate an ability to be flexible, organized and function under stressful situations.
Maintain a good working relationship both within the department and with other departments.
Represent the organization in a positive and professional manner.
Must maintain high ethical standards.
Must exhibit ability to function with minimal supervision.