Patient Services Representative (bilingual preferred)

This position will be full-time and located at HomeTown Pediatrics, part of the Carolina Health Centers, Inc. family.

Spanish/English speaking highly is preferred.

Effective August 9, 2021: New employees must have initiated the vaccination process prior to their start date or initiate vaccination upon onboarding. Vaccination must be completed 45 days following their start date in order to continue their employment with Carolina Health Centers. 

Duties and Responsibilities
Customer Service:

• Answers the telephone with the standard greeting and a smile in a timely manner
• Treat Every Patient with Care and Courtesy
• Maintain a well-kept lobby and work space
• Understand, abide by, and be able to explain HIPAA to patients as needed
• Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations
• Ensure patients understand the services we provide and the benefits of choosing us as their medical home

Check In:

• Acknowledge Patients in the PM system Upon Arrival
• Arrive Patients in EHR and enter location (Waiting Room)
• Verify Demographics (mailing address, telephone number, responsible party)
• Input Insurance or Sliding Fee information
• Collect Co-Pays & Post & Balance Payments
• Update Patient paperwork annually (HIPAA, Registration, RX consent)
• Run Medicaid to verify eligibility daily

Check-Out:

• Print Patient Clinical Summary
• Schedule any Follow-up Visits
• Check patients out in the PM system and EHR upon departure

Other Procedures:

• Count Cash Box and log in the amount in the box at the beginning and end of each shift
• Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
• Conduct Appointment Phone Call Reminders
• Build New Patient Accounts
• Scan & appropriately file Patient Documents
• Navigate through EMR System to print records, identify meds, referrals, lab results, etc.
• Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
• Identify and manage tasks in the EMR platform
• Distribute & Sort Mail & Courier Items
• Distribute medications delivered through the courier to patients & collect payment on those medications
• Sign out prescriptions for controlled substances to patients
• Responds to tasks from the patient portal as required in a timely manner
• Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
• Operate Copier for Office Copies, Fax, and Scanning
• Capable of operating the Credit Card Equipment
• Operate the Postage Machine