Date Posted: November 4, 2020
Deadline: May 23, 2014
Organization: SCDOT
City: Columbia, SC
Website: View Website
Wages/Salary: $25,627.00 - $47,413.00 Annually
A high school diploma and four (4) years of relevant program experience; or an approved
acceptable equivalence in accordance with State Human Resources Regulations. A bachelor's
degree may be substituted for required experience.
This position may be required to work hours outside the normal scheduled work week especially
during inclement weather. Previous experience in a call center environment preferred.
Professionally answers calls from and assists SCDOT customers. Takes ownership of customer's
problem or request, ascertains details regarding the request, logs information into the tracking
system, and routes to the appropriate area of SCDOT for response or resolution. Provides
detailed documentation of all calls so that the responder, supervisor and coworkers understand
the reason for the call and the action that was taken to resolve the issue. Consistently meets
unit goals and objectives as defined for quality customer service. Resolves issues by
researching and exploring solutions; utilizes web based applications to identify approach in
order to satisfy customer's needs. Responds and routes customer e-mail requests for
information and services that arrive via the "Contact Us" web page. Collects survey data from
customers by telephone and performs courtesy call back functions for quality assurance
purposes. Assists with customer service responsibilities in front lobby. Performs other related
duties as assigned.