Technical Support Representative
Date Posted: November 4, 2020
Deadline: November 7, 2017
City: Newberry SC
Website: View Website
Job Type: Full Time
Wages/Salary: We offer competitive wages (starting wage up to $10.00/hour based on skills and experience), multiple skill sets you can train into and benefits, including health insurance and 401(k) retirement with a company match. Shift differentials (additional compensation) available for evening and weekend shifts. We also provide two weeks of paid, mandatory training.
Ideal candidates will have a flair for providing over-the-phone customer service & technical support guidance meeting and exceeding the expectations of our clients, both day and night.
Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.