Contract Customer Service Representative

Date Posted: November 4, 2020

Deadline: October 17, 2014

Organization: Pro Towels

City: Abbeville, SC

Website: View Website

Wages/Salary: Dependent upon experience

Requirements:

1. Good Organization & Communications Skills.
2. General Knowledge of Windows XP, Microsoft Office
3. Prior Sales or CSR experience.
4. Must be able to multi-task
5. Phone Etiquette
6. Ability to build relationships with customers via phone

Job Description:

1. Customer Phone Contact
#1 Priority is to answer the phone with the ability to answer
questions regarding pricing & product. Must know not only
pricing but how to sell to customers regarding their needs.
2. Trouble Shooting Orders
Calling customers regarding questions on their purchase orders
such as ship dates and inventory issues
3. Customer Rapport
Quality assurance and order status
4. Customer Complaint Resolutions
Handling customer complaints and working with appropriate personnel
to get resolution
5. Assist order entry and any other departments as needed
6. Any other duties deemed necessary

TYPICAL DECISION MADE OR REFERRED

1. Product Information - helping customers decide which products fit their needs
2. Shipping Preference
3. Special Orders - work with appropriate department to ensure accuracy of
special orders

TYPICAL PROBLEMS ENCOUNTERED

1) Lack of Inventory
2) Quick Turn Times On Orders
3) Customer Complaints of Completed jobs

Schedule:
Monday thru Friday 8am to 5pm
Contact Name:
Stacey Fleming
Application Process:
Either:
E-mail sfleming@protowels.com
Fax: 864-366-5124
Mail: 234 Industrial Park Rd., Abbeville, SC 29620