Customer Care Advocate II JOB CODE: CA51
Date Posted: November 4, 2020
Deadline: June 24, 2016
City: Simpsonville, SC
Website: View Website
College course Skills / Abilities and Knowledge. Ability to read, write, speak and understand English. Ability to communicate orally and in writing in a clear and straightforward manner. Ability to prioritize and organize effectively.
Ability to use critical thinking in complex situations. Ability to mentor and coach team members. Knowledge of government and regulatory procedures (FCC, PUC, BBB)work in business or related field or equivalent experience.
Related Work Experience Number of Years
Customer service experience 4
Telephone, Video, High Speed Data 3
Responsible for overseeing customer escalations from Customer Service Reps and/or complaints received directly into Corporate or Regional offices. This position will specifically be responsible for handling issues dealing with Government Agencies, Regulatory and the Better Business Bureau as well as issues that are of a more complicated and/or technical nature.