Date Posted: November 4, 2020
Deadline: July 7, 2010
Organization: Charter Communications
Website: View Website
Advanced Knowledge of all functions and related tasks in the area of customer relations
Advanced Knowledge of telecommunications products and services
Knowledge of employment laws and procedures
Knowledge of general accounting and billing procedures
Ability to supervise and motivate others
Ability to teach and model effective selling techniques.
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to work effectively with leadership team to achieve business results.
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, Cable billing system, etc.)
Vision ability: close vision, peripheral vision, and ability to adjust focus
High School Diploma or equivalent
College course work in business or related field or equivalent experience
Customer sales and service 3-4 years experience
Supervisory 2 years experience
Valid driver's license with satisfactory driving record within Company required standards
Responsible for the supervision of the Customer Sales & Service Center staff including all activities that contribute to the acquisition, satisfaction and retention of customers which result in revenue growth.
Supervise the daily activities of the Customer Sales and Service Center staff; coordinate work schedules to ensure appropriate staffing for customer sales & service activities; communicate performance objectives
Provide guidance to Sales and Service Center Staff with service complaints; answer questions regarding services and products; discuss billing questions and service concerns; provide instruction on sales techniques
Ensure that departmental standards regarding courtesy and productivity are maintained and that established goals are met; regularly monitor customer interactions and performance metrics and provide feedback and coaching where appropriate
Ensure that departmental standards regarding proper cash management, work order control, and proper work order entry including proper code usage is maintained
Oversee the billing service including revenues, deposits, computer entry, adjustments, converter control and customer service
Perform monthly petty cash and drawer audits and review and approval of billing adjustments generated by direct reports.
Hire, train, evaluate, coach and counsel personnel in the performance of their duties
Interface with other departments through written and verbal communications to handle customer situations; research customer complaints and process billing adjustments by inputting credits or other adjustments into the computer records for that customers account
Oversee the smooth operation of collections including refunds and NSF's
Prepare necessary reports and maintain accurate files and records
Oversee required maintenance for office equipment; maintain office supplies
Actively engage in training through Charter University and other training programs
Learn, communicate and practice company policy
Where applicable, may be responsible for building opening and/or closing.
Perform other duties as requested by manager
Once the link is accessed, those interested will just need to select South Carolina from the “state” drop down menu. The system will then show all positions that are available within South Carolina.